Helena Laboratories (Australia) Pty. Ltd. is dedicated to providing high quality and reliable IVD instruments and reagents to the diagnostic pathology, life sciences and veterinary markets. Every product that we sell is backed up by our exceptional support and service
- Listen carefully to all of our customers
- Strive to provide the best service possible
- Work hard to maintain our reputation
- Be ethical and honest at all times
- Be passionate and pursue growth and learning
- Be willing to consider alternatives
- Provide services that meet or exceed the standards prescribed in relevant agreements, contracts, codes and statutory obligations.
- Deliver added value to our clients by identifying, monitoring and responding to their needs, expectations and levels of satisfaction.
- Set measurable targets and seek to continually improve the delivery of our services.
- Continually review and improve the effectiveness of the Management System.
- In providing quality services, we will embrace new ideas, technology and innovation. We will strive for continuous improvement, setting new benchmarks to maintain our strong reputation within the industry.
- Deliver our projects on time, on budget, and meet or exceed client expectations.
- Ensure our suppliers, contractors and visitors operate in accordance with this policy.
- Support our staff to reach and maintain these goals.